Frequently Asked Questions

Everything you need to know before planning your trip.

About Crazy Holidays & Our Educational Philosophy

What is Crazy Holidays?
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Crazy Holidays is not a tour operator—it is a structured experiential learning partner for schools.
For over 26+ years, we have designed curriculum-integrated, outcome-driven learning journeys impacting 3,20,000+ students across 350+ Partner schools. 
Every program is built on a pedagogical framework that transforms travel into measurable learning outcomes, aligned with:

  • IB Learner Profile & ATL Skills 
  • Cambridge Global Perspectives 
  • CBSE Experiential Learning (NEP 2020) 
  • ICSE/ISC Project-Based Learning 
What makes Crazy Holidays fundamentally different?
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Most operators organize trips.
We design learning systems.

Our proprietary framework:

Explore → Reflect → Apply → Demonstrate 

ensures that every student:

  • Experiences real-world learning 
  • Thinks critically and reflects deeply 
  • Connects learning to academics 
  • Demonstrates outcomes through projects & presentations 

This ensures academic relevance + life skill development + measurable impact.

Which student segments do you serve?
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Programs are scientifically designed for Grade 1–12, with:

  • Age-appropriate pedagogy
  • Differentiated supervision models
  • Structured learning outcomes
  • Safety protocols tailored to developmental stages

Program Portfolio & Academic Depth

What types of programs do you offer?
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We offer a comprehensive, curriculum-linked portfolio, including:

  • Experiential One-Day Learning Programs
  • Overnight & Multi-Day Learning Expeditions
  • STEM, Robotics & Innovation Tours
  • Environmental & Sustainability Programs
  • CAS / SEWA / SUPW Learning Journeys
  • Leadership & Life Skills Camps
  • Industrial & Business Exposure Visits
  • Heritage, Culture & Global Citizenship Trails

Each program is balanced across learning depth, safety, engagement, and feasibility.

Safety, Governance & Risk Management (Core Trust Driver)

What safety framework do you follow?
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We operate on a 4-Layer Institutional Safety Framework:

  1. Pre-Tour Risk Audits – destination, hotel, transport, activities
  2. Certified Execution Teams – trained instructors & facilitators
  3. On-Ground Protocols – supervision, headcounts, escalation systems
  4. 24x7 Command Centre – real-time monitoring & emergency response

Every tour is backed by:

  • Risk assessment reports
  • Emergency response plans
  • Hospital mapping & escalation matrix

“Every Crazy Holidays program is executed under audited safety protocols, with full accountability and institutional transparency—ensuring zero compromise on student safety.”

Why do leading schools trust Crazy Holidays?
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Because we offer systems—not promises:

  • 26+ years of proven expertise
  • 350+ partner schools
  • 3,20,000+ students impacted
  • Structured SOPs & compliance frameworks
  • Transparent operations & reporting

This is why we are seen as a long-term academic partner, not a vendor

How are emergencies handled?
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We follow a zero-delay response protocol:

  • Immediate first aid & stabilization
  • Real-time communication with school & parents
  • Hospital transfer (if required)
  • Dedicated escalation to senior operations team

Every program includes:

  • Pre-mapped hospitals
  • Doctor-on-call support
  • Medically trained personnel on tour
What child protection systems are in place?
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We follow strict safeguarding protocols:

  • Gender-segregated accommodation
  • Female staff for girls’ supervision
  • Teacher rooms adjacent to students
  • Restricted external access zones
  • Mandatory headcounts at all transitions

Zero tolerance for any safety or behavioral violations.

What is the supervision ratio?
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  • Overnight Programs: 1:10 (Adult : Students)
  • Day Programs: 1:25 (Adult : Students)

Additional staff deployed for high-risk or technical activities.

Parent Transparency & Communication

How are parents kept informed?
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Through our “Track My Tour” system, parents receive:

  • Live GPS vehicle tracking
  • Real-time photos & videos
  • Program updates & alerts
  • Scheduled communication windows

This creates complete transparency and peace of mind.

“For parents, this is not just a trip—it is a safely guided journey where their child learns, grows, and returns more confident.”

Can parents contact students?
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Yes—through:

  • Scheduled calling times
  • Emergency access via teachers/tour managers

Balance is maintained between emotional assurance and learning engagement.

Learning Outcomes & Measurable Impact

What do students actually gain?
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Every program delivers measurable outcomes, including:

  • Leadership & collaboration
  • Critical thinking & problem-solving
  • Confidence & independence
  • Environmental & cultural awareness
  • Real-world academic application
How do you ensure learning is measurable?
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We follow a 5-stage academic system:

Pre-Tour: Orientation, worksheets, context building
On-Tour: Field journals, challenges, facilitator-led learning
Assessment: Observation rubrics & reflections
Post-Tour: Projects, portfolios, presentations
Reporting: Outcome-based reports

What impact have you observed?
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Based on structured assessments:

  • 90%+ improvement in collaboration & teamwork
  • 85%+ increase in engagement levels
  • Significant growth in confidence, observation & application skills

Planning, Customisation & School Support

Can programs be customised?
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Yes—fully aligned to school needs:

  • Curriculum objectives
  • IB / CBSE / ICSE frameworks
  • CAS / SUPW / SEWA requirements
  • Learning intensity & duration
  • Student profiles
How do you support school approvals?
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We provide complete decision-making support:

  • Detailed proposals
  • Learning outcome mapping
  • Safety & compliance dossiers
  • Parent orientation support
  • Budget clarity & scalability option
What is the planning timeline?
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  • One-day programs: 4–5 weeks
  • Overnight tours: 6–8 weeks
  • Peak/outstation tours: 3–4 months
  • International tours: 4–6 months

Logistics, Comfort & Student Wellbeing

What does a typical tour include?
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  • Private transport
  • Verified hotel accommodation
  • Nutritious meals & hydration
  • Entry fees & activities
  • Tour managers & facilitators
  • Learning materials
  • First-aid & safety systems
How is food and accommodation handled?
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  • Hygienic, vetted hotels/restaurants
  • Child-friendly, balanced meals
  • Accommodation on twin/triple sharing
  • Separate arrangements for boys & girls

Special dietary needs are accommodated where feasible.

Accountability, Compliance & Documentation

What documentation do schools receive?
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  • Safety & risk management dossier
  • Verified vendor details
  • Itinerary with timestamps
  • Consent templates
  • Emergency contact sheets
  • Optional post-tour reports
How is responsibility shared?
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We follow a clear accountability model:

Crazy Holidays:
Safety, logistics, execution, vendor compliance

School:
Student discipline, approvals, medical disclosures

This ensures clarity, control, and zero ambiguity.

Why do leading schools consider Crazy Holidays a trusted partner for delivering safe, structured, and measurable learning beyond the classroom?
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Crazy Holidays is not about taking students out of school.
It is about taking learning beyond the classroom—safely, purposefully, and measurably.

We combine:

  • Academic depth
  • Operational excellence
  • Institutional-grade safety systems
  • Complete transparency for parents

to deliver experiences that schools can confidently approve and parents can completely trust.

Daily Logistics

What food arrangements are made for students?
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All meals are carefully curated to ensure nutrition, hygiene, and child suitability.
Students are served freshly prepared breakfast, lunch, dinner, and scheduled snacks, along with safe drinking water.

We partner only with pre-verified hotels and restaurants that meet strict hygiene and safety benchmarks. Meals are designed to be:

  • Balanced and age-appropriate
  • Mildly spiced and student-friendly
  • Timed to support activity schedules and energy levels

 

This ensures students remain healthy, energised, and fully engaged throughout the programme.

 

How are dietary restrictions or medical food needs handled?
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We follow a proactive and structured dietary management process.

Schools collect or  Parents register dietary requirements( in the event of online registration on crazy holidays website) (vegetarian, Jain, allergies, medical conditions) in advance, which are:

  • Documented and shared with all vendors
  • Monitored by the tour manager and school staff
  • Cross-checked before every meal service

Wherever feasible, custom meal arrangements are made, ensuring inclusivity without compromising safety.

What kind of accommodation will students stay in?
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Students stay in clean, secure, and pre-audited hotels selected for child safety and comfort.

Key arrangements include:

  • Twin/triple sharing rooms for optimal supervision
  • Strict gender-segregated floors or sections
  • Teacher rooms positioned adjacent to student rooms
  • 24×7 access-controlled environments

This creates a safe, structured, and comfortable residential experience aligned with school expectations.

What should students pack for the tour?
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A detailed, program-specific packing checklist is shared in advance to ensure preparedness without overpacking.

Typically includes:

  • Comfortable clothing and footwear
  • Weather-specific essentials (sweater/raincoat/cap)
  • Personal medication (if required)
  • Water bottle and minimal personal items

Our guidance ensures students are well-equipped while maintaining travel discipline and mobility.

What rules and discipline guidelines must students follow?
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All programs operate under a clearly defined student conduct framework, jointly enforced by school staff and our team.

Core expectations include:

  • Staying within designated group boundaries
  • Following all safety and instructor guidelines
  • Respecting peers, staff, environment, and property
  • Avoiding any form of unsafe or disruptive behaviour

This ensures a safe, respectful, and high-discipline learning environment, consistent with premium institutional standards.

Parent Concerns on Communication & Child Safety

What happens if a child falls unwell during the tour?
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We follow a zero-delay medical response protocol.

In the event of illness:

  • Immediate first-aid is administered
  • School authorities and parents are informed promptly
  • The child is escorted to the nearest pre-mapped medical facility if required
  • Continuous adult supervision is ensured at all times

Every tour is supported by:

  • Pre-identified hospitals and medical networks
  • Doctor-on-call access
  • Trained personnel equipped to handle emergencies

This ensures swift, transparent, and professionally managed care.

Can parents stay in touch with their child during the tour?
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Yes—with a structured communication balance.

We provide:

  • Scheduled calling windows while the students are at the hotel/Resprt/camps
  • Open emergency communication channels via teachers

This approach ensures parental peace of mind without disrupting the learning experience.

Are mobile phones allowed for students?
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Mobile usage is governed by the school’s policy, ensuring alignment with institutional discipline standards.

Where permitted:

  • Usage is typically restricted to designated times
  • Devices are not allowed to interfere with activities or rest

This ensures students remain engaged, present, and socially interactive.

How are boys and girls supervised during overnight stays?
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We follow strict safeguarding and gender-sensitive supervision protocols:

  • Separate accommodation for boys and girls
  • Dedicated female staff for girls’ groups
  • Teacher rooms placed adjacent to student rooms
  • Night supervision and periodic checks

This ensures a secure, respectful, and well-monitored residential environment.

How are parents updated during the tour?
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We ensure complete transparency through structured communication systems.

Parents receive:

  • Real-time updates via Track My Tour (photos, videos, coach tracking, Announcement)
  • School-coordinated updates (e.g., WhatsApp groups)
  • Scheduled communication opportunities

This creates continuous visibility and trust throughout the journey.

Track My Tour™ – Institutional Communication, Transparency & Parent Engagement Framework
(A Premium Digital Interface by Craziy Holidays for Progressive Schools)

How do parents register and access the Track My Tour platform?
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Parents can easily access the platform through a guided on boarding process:

  • Register via the official website
  • Verify credentials through email authentication
  • Enter the unique Track My Tour code (shared through the school circular)

Once activated, parents gain access to a centralized digital dashboard for tour visibility.

Note: If the institution has not enabled Track My Tour™, the code will not be applicable. Kindly contact the school administration for clarification.

What features does “Track My Tour” provide?
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Track My Tour is designed as a real-time transparency and engagement system, offering:

  • Live GPS tracking of vehicles
  • Real-time photos and video updates
  • Announcements and alerts
  • Optional online payment access (if enabled by school)
  • Provision to upload and get verified by crazy holidays, all relevant documents required for travel, visa approval etc
  • Provision to submit “Post-Tour Academic Consolidation & Demonstration of Learning Outcomes.” (Field journals , Reflection reports ,Projects or presentations & Worksheets or portfolios)

It transforms the experience into a fully visible, trust-driven journey for parents

How can parents download photos and videos?
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Capturing & Showcasing Student Experiences (Media Access)

To strengthen parental trust and emotional connect, all experiential moments are systematically documented:

  • Login → Track My Tour & Payments
  • Enter Code → Click Track Now
  • Access:
    • “Moments Forever” (Photo Repository)
    • “See Me in Action” (Video Library)

Enables parents to witness and download photos and videos of  real-time learning engagement, enhancing transparency and satisfaction.

???? Demo: https://youtu.be/l0FcPWBi74Y

How to collect back extra payment credited to crazy holidays?
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In the case of excess payment made to crazy holidays : Kindly send an email to achsah@crazyholidays.in with the following documents

  1. Invoice received for both payments
  2. Both successful transaction ID
  3. Bank details to refund the payment
    1. Bank Name
    2. Branch Name
    3. Account Number
    4. IFSC Code
    5. Account Holder Name

Payment & Invoice

How are payments and invoices managed?
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We follow a structured and transparent financial process:

  • Payments can be made securely via the platform (if enabled)
  • Invoices are processed and shared within defined timelines
  • Dedicated support is available if invoice is not received beyond  the given time frame

Payments made  between 6 AM – 4 PM:
Invoice shared before 7 PM (same day)

Payments made after 4 PM:
Invoice shared by 10 AM (next day)

Older transactions:
Immediate support available

???? Contact: +91 95135 88636
???? Email: achsah@crazyholidays.in

Cancellation and Refunds

Cancellation and refund policy for Educational Tours ?
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  1. Cancellation and refund policy for Educational Tours ?
    Please go through the link https://crazyholidays.in/page/terms-and-conditions
  2. Cancellation procedure –when amount is paid directly through crazy holidays payment gate way

    Send an email to achsah@crazyholidays.in regarding the cancellation, stating the reason. Attach the following documents:

    NB: Click here to view the refund policy

    1. The transaction slip with a successful Transaction ID.
    2. The invoice forwarded by Crazy Holidays.
    3. Bank details for the refund:
      • Bank Name
      • Branch Name
      • Account Number
      • IFSC Code
      • Account Holder Name
  3. Cancellation procedure –when amount is paid directly to the school account

    1. Send an email to the school office regarding the cancellation, stating the reason, and CC jereena@crazyholidays.in.

    2. Once the school provides written permission for a refund (CC to jereena@crazyholidays.in), we can proceed with processing the refund.

    3. Upon receiving the school's permission email, please share the following documents for refund processing:

      1. A copy of the email reply from the school granting the refund.
      2. The payment receipt received from the school, clearly mentioning the student’s name, grade, and venue.
      3. The transaction slip with a successful Transaction ID.
      4. Bank details for the refund:
        • Bank Name
        • Branch Name
        • Account Number
        • IFSC Code
        • Account Holder Name

    NB: Click here to view the refund policy

    Please choose the below option to go back.

Emergency Access & Institutional Support

How can schools and parents reach Crazy Holidays?
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Our dedicated support lines are categorised by function to enable quick resolution and zero-delay response:

  • Track My Tour – Real-Time Monitoring & Updates
    For live tracking support, media updates, and platform-related assistance:
    Email: neha@crazyholidays.in
    Phone: +91 84331 31156
  • Payment & Billing Support –
    For payment confirmations, invoices, and gateway-related assistance:
    Email: achsah@crazyholidays.in
    Phone: +91 95135 88636
  • Sales & Programme Support –
    For programme queries, customization, and institutional coordination:
    Email: sales@crazyholidays.in
    Phone: +91 73497 67021